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General
Are you going to be in when I come and see you?
One of us is always in from 9am to 5pm Monday to Friday. We're a hard working bunch (even if I do say so myself), so there's a chance that one of us will be in outside of these hours. If you need to come in outside of working hours, please give us a call and we'll see what we can do to help.
Payment
What payment methods do you accept?
We are happy to take pretty much all payment methods, including cash, card, Paypal and bank transfer.
Website FAQs
Products
So, what's with these NOS Russian Capacitors that you keep banging on about?
Can you make me a set of custom pickups
Why do you use that magnet combo for your PAFs?
In our PAFs, we use Alnico 5 for the neck and Alnico 2 for the bridge. The choice of Alnico 5 often raises eyebrows, as many people consider that it is too strong a magnet for a low wind humbucker.
We decided upon this combo after years of research, getting hands on with literally hundreds (We think. We've slightly lost count) of sets of original PAFs that we've had the incredibly good fortune to test and/or repair. We've found that the best sounding PAF sets have a fairly strong magnet in the neck and a weaker magnet in the bridge. This keeps a nice amount of clarity in the neck pickup, whilst preventing the bridge pickup from getting too shrill. After testing basically every combination we could think of, we realised that the best way to replicate this is to use Alnico 5 in the neck and Alnico 2 in the bridge.
Obviously it goes with out saying that the choice of magnet is only one part of a pickup's design; the sound of a pickup is created by the interaction of all of its parts, so it's difficult to say that a particular magnet has a certain sound. Our PAFs are built around the Alnico 5/2 magnet combo and we believe that they sound their best when using this combo. That being said, everybody's taste is different; if you're sure that you want a different magnet combo, we would be delighted to custom wind a set of PAFs to your specification.
What's the difference between 2 conductor and 4 conductor wire on Humbuckers?
Braided 2 conductor wire is the stuff that Gibson used in the 50's. It's comprised of an insulated live wire surrounded by a braided sheath that gets soldered to ground. It's lovely and easy to work with, but doesn't allow for any coil splitting/tapping or series/parallel switching.
4 conductor wire is a more modern layout. It's comprised of 4 wires (a live and a ground for each coil), as well as a foil sheath that grounds the metalwork. Having a live and a ground for each coil does allow for all kinds of wiring trickery, but 4 conductor pickups can also be used in exactly the same way as their 2 conductor counterparts, so there's no harm in getting 4 conductor, even if you don't want any fancy wiring.What's the difference between 50's wiring and modern wiring?
50's wiring was the wiring that Gibson used in the 50's and modern wiring is the wiring that Gibson uses now. The main difference between the two is the way the tone cap is wired into the guitar; Modern wiring has the cap coming off the input (left hand lug) of the volume pot, whereas 50's wiring has it coming off the output (center lug).
Whilst this may not sound like a massive difference, it has a huge effect on the behaviour of your guitar's electronics; whereas the sound of a guitar with modern wiring tends to get a bit muddy as you turn down the volume pot, a 50's wired guitar will stay nice and bright. 50's wiring also tends to be a little brighter overall. Whilst some people prefer to use modern wiring and overcome the muddiness with the addition of a treble bleed, we find that treble bleed circuits negatively affect the taper of the volume knob. As such, we would always recommend 50's wiring over modern wiring.
It also worth saying that, whilst this electronical dichotomy is normally only applied to Gibson guitars, you can wire basically any guitar with 50's wiring. In fact, we like it so much that we wire all of our Fender looms with 50's wiring as standard.
What pots should I use with my pickup?
We would always recommend using 500k pots with Humbuckers/P90s and 250k pots with Fender single coils. That being said, there really are no rules, so don't feel that you can't mix this up a bit if you want to.
It is worth saying that higher pot values will always be brighter than lower ones. So, if your Fender-style guitar is sounding a bit muddy, 500k pots might be the perfect thing to brighten it up.Can you fit my pickups/loom for me?
If I order a wiring harness and pickups at the same time, can you solder the pickups into the harness?
Unfortuantely we aren't able to solder pickups into wiring harnesses before shipping them to you. This will prevent you being able to install them in most guitars and, even if it doesn't, we'll never be able to get the pickup lead length right.
If you are at all uncomfortable installing your pickups, please bring your guitar to Monty's or any other qualified tech and we'll happily help you install them.Will your PAFs squeal at high gain?
Payment and Ordering
What payment methods do you accept?
Help, I've made a mistake on my order, what can I do?
DON'T PANIC. Did I help?.
Once of the advantages of being a boutique company with a build time on most of our products is that there's a bit of a delay between your order being placed and us actually shipping it. If you notice a mistake on your order, please just contact us and one of our team of guitar enthusiasts/coffee connoisseurs will sort it out for you.
In the unlikely event that you notice a mistake on your order after we've shipped it, things may get a little more tricky; be assured that nothing makes us more happy than making you happy, so we'll do everything we can to sort the issue as quickly and easily as possible.There's an issue with my order, what should I do?
If we've made a mistake, then it's absolutely at the top of our priorities to fix it for you. Please contact us to tell us what's wrong and we'll get it sorted.
Do you offer a trade discount?
Delivery and Shipping
What countries can you ship to?
How much does shipping cost?
UK:
We have two options for shipping within the UK, 1st Class and Special Delivery. 1st class shipping is only available on smaller items and costs £4. Special Delivery is our standard delivery and costs £9, or £15 for heavier orders.
International:
The rate for international shipping will vary from country to country, our checkout will calculate an accurate shipping value for you.
Where's my order?
What is your build time?
Our build time on orders varies depending on the product:
Pickups and MORE! pedals have a 2-3 week build time.
Wiring harnesses have a 1-2 week build time.
Custom orders have a 2-4 week build time, depending on the availability of parts.
All other products are kept in stock and should be dispatched within 1 day, although at busy times of year this may be a little longer..
We'll send you an email telling you when we've shipped your order. Please note that we will always ship your order in one package, meaning that we won't dispatch any of it until we've finished making it all.
How long does shipping take?
All UK orders will arrive with you the day after they are shipped (see our build time FAQ). International orders should arrive in:
Europe: 3-5 days
Rest of World: 1 week
Please be aware that international orders can occasionally get held up in customs, so they may take a little longer to arrive than shown above. If you're worried that your order hasn't arrived, please contact us.
Will I have to pay import duties?
For most international countries there will be tax to pay when importing products from the UK. Unfortunately, these are completely out of our control, so we are not able to provide for them in the shipping cost.
Returns and Exchanges
Can I return an item?
You can tell us of your intention to return an item any time up until 14 days after you have received it. You then have a further 30 days to return it to us in the condition you received it. We will then issue you a full refund for the item and the initial postage (postage will not be refunded if only part of an order is being returned). Unfortunately, we can't refund you for the return postage and you are responsible for the getting the item to us safely. If the item is returned to us in non-original condition, we reserve the right to refuse the return or, in the case of pickups that have already been soldered into a guitar, charge a 25% restocking fee. The intial postage is not refundable in this instance.
Please note that we can't accept returns on custom orders. This is defined as anything that you asked to have spec'd outside of our standard options.
We know this all sounds a little nasty, but we promise we're really very nice; if you have any issues, please feel free to get in contact and we will do our absolute best to help you out.
What if I want to cancel my order?
We really hope that you don't want to cancel your order, but we quite understand that sometimes you need to. Under UK/EU law, you have the right to cancel your order any time up until 14 days after it has been delivered. If you want to cancel your order, please send us an email stating your intention to cancel. If we haven't shipped your order yet, we'll refund you straight away.
If we've already shipped your order, please refer to the returns FAQ. This should outline the process for returning items to us. As ever, if you have any questions, please do get in touch.
Do I have a warranty?
All of our pickups and pedals have a lifetime warranty to the original owner against defects in materials and workmanship (we back ourselves like that).
In addition, all of our wiring looms have a 12 month warranty against the same defects.
Obviously it goes without saying that we can't guarantee against damage caused by incorrect installation, use or modification, as well normal wear and tear. If you're at all worried about fitting your pickups/loom please contact us and we'll be happy to help you out or point you in the direction of someone who can.
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